How can we help you?
Get answers to common questions, track your order, or reach our team directly. We're here for you.
Waiting On Your Rise Vitals Order?
Enter your order number and email, or your tracking number, to see your delivery status.
Reach Out Team
Have a question that isn't answered below?
Send Us a Message
We'll get back to you via email, usually within 24 hours.
Email Us
Prefer email? Write to us anytime and our team will reply as soon as possible.
Support hours
Monday to Friday, 9 AM–6 PM (EST)
Manage your subscription anytime in the Rise Vitals Portal.
Subscription & Account
How do I cancel my subscription?
We make it easy! You can cancel anytime through the Rise Vitals Portal, or just email us at info@risevitals.com and we'll take care of it for you.
Please include your order number or the email address used at checkout so we can find your account quickly.
Why am I receiving orders I didn't authorize?
This can happen if an active subscription or saved payment method is still on file. No worries, you can manage or cancel in the Rise Vitals Portal, or email info@risevitals.com and we'll sort it out right away.
The website says I don't have a subscription, but I'm still being charged?
It may be linked to a different email or payment method. Try logging in to the Rise Vitals Portal with the email you used at checkout.
If it's still not showing up, just email info@risevitals.com and we'll find it for you.
How do I update my subscription (delivery date, quantity, or address)?
You can change your next delivery date or quantity anytime in the Rise Vitals Portal. For a new shipping address, or if you prefer, just email info@risevitals.com and we'll happily make the changes for you.
How do I skip my next shipment?
Still working through your current bottle? No problem! Skip your next shipment in the Rise Vitals Portal, or let us know at info@risevitals.com and we'll move your renewal date.
Order & Shipping
When will my order be shipped?
Orders are processed within 1–2 business days (Monday to Friday), not counting weekends or U.S. public holidays.
How long does shipping take?
Orders usually arrive within 7–12 business days after processing. Delivery times are estimates and can vary because of carrier delays or weather.
How can I track my order?
Once your order has shipped, you'll receive an email with your tracking number and a tracking link. You can also use the order tracker on this page.
Can I cancel or change my order after placing it?
Once your order has shipped, it can no longer be canceled or changed. If your order hasn't shipped yet, email us as soon as possible at info@risevitals.com and we'll do our best to help.
Do you ship internationally?
Not at the moment. We currently ship within the United States only. We'll share an update here if this changes.
Where is my order being shipped from?
Orders ship from the United States. If an item is out of stock, it may ship from another location of the same quality. If you see unexpected shipping info on your tracking, email info@risevitals.com and we'll check it for you.
How do I update my shipping address?
If your order hasn't shipped yet, email info@risevitals.com with your updated address and we'll fix it.
For subscriptions, just let us know and we'll update it for your future orders too. Happy to help either way.
Product & Safety
When is the best time to take Rise Vitals Nattokinase?
Take 1 capsule each morning with water. Taking it at the same time every day makes it an easy habit, and consistent daily use leads to the best results.
Who should avoid taking this product?
Talk to your doctor before use if you take a blood thinner such as warfarin, have a bleeding disorder, have surgery planned, or are pregnant or nursing.
What is the recommended dosage?
Take 1 capsule daily, preferably in the morning. Each bottle contains 30 capsules, a 30-day supply.
Can I take it on an empty stomach?
Take 1 capsule with water. The enteric coating helps protect it from stomach acid. If you have a sensitive stomach, take it with breakfast.
Is it safe to take with my medication?
We recommend talking to your doctor before using Rise Vitals with any prescription medication, especially blood thinners.
How should I store the product?
Store in a cool, dry place away from direct sunlight. No refrigeration needed. Keep the bottle closed tightly when not in use.
Is this safe for children?
Rise Vitals is made for adults. Talk to a pediatrician before giving any supplement to a child under 18.
How long until I notice results?
Most customers notice steadier energy first, within 3–4 weeks. For best results, take it every day for at least 90 days.
Quality & Ingredients
What ingredients are in Rise Vitals Nattokinase?
Each capsule contains 10,800 FU of Nattokinase sourced from Japan and 180 mcg of Vitamin K2 as MK-7, in an enteric-coated shell. One capsule a day.
Does it contain soy or other allergens?
Nattokinase comes from natto, a food made from fermented soybeans. If you have a soy allergy, check the label and talk to your doctor before use. For a full allergen list, email info@risevitals.com.
Where does this product come from?
Our Nattokinase is sourced directly from Japan, where people have eaten natto for breakfast for over 1,000 years. Orders ship from the United States.
Why does it include Vitamin K2?
Natto naturally gives you both the enzyme and Vitamin K2 (MK-7). Most brands leave the K2 out. We put it back: 180 mcg per capsule.
Are your products FDA approved?
Dietary supplements are not required to be FDA approved. These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure, or prevent any disease.
Is the product tested for quality & safety?
Quality matters to us. For details about testing or a specific batch, email info@risevitals.com with your question and we'll get back to you.
Returns & Pricing
What is your return policy?
60-Day Money-Back Guarantee on first-time purchases. Email info@risevitals.com within 60 days of delivery with your order number. Refunds are issued within 10 business days. See our full Refund Policy.
How do I request a refund?
Email info@risevitals.com with your order number and the reason. Please don't send items back before your return is approved. Once approved, the refund goes to your original payment method.
Why does the website price differ from what I saw on social media?
Social media ads may show promotional pricing that has since expired. The pricing on risevitals.com is always the most current. If you saw a specific offer, reach out and we'll help.
What payment methods do you accept?
Visa, Mastercard, and the express payment options shown at checkout. All transactions are secure and encrypted.